New Customer Fraud Verification and Vetting Process

At Nubius Solutions, we take security and fraud prevention seriously. To protect our platform and ensure a safe experience for all customers, we conduct an internal vetting process for first-time orders. This guide will help you understand what to expect if your order is flagged as fraud and how to resolve it smoothly.

Why Was My Order Marked as Fraud?

When placing your first order, our automated fraud detection system may flag it due to:

• Mismatched Information: If your billing address or payment details don’t match your account details.

• Suspicious Activity: Unusual purchasing behavior, such as multiple failed payment attempts.

• Use of VPNs or Proxies: Orders placed using anonymized connections may be flagged.

• High-Risk Locations: Orders from regions with high rates of fraudulent activity may be reviewed.

• New Account with High-Value Purchase: Large orders from newly registered accounts may require additional verification.

What Should I Do If My Order Is Flagged?

If your order is marked as fraud, don't worry—it does not mean your account is permanently blocked.

You will get an error similar to this one when completing your order:

You can take the following steps:

1. Contact Support:

   • Reach out to billing@support.nubius.io with your order details to request a manual review.

   • Be prepared to provide additional information as needed.

2. Submit Verification Documents (If Requested):

   • To verify your identity, we may ask for the following:

     • A valid government-issued ID (passport, driver’s license, or national ID).

     • A copy of the credit card used for payment (with only the last four digits visible).

     • Proof of billing address (utility bill or bank statement).

   • All provided documents will be handled securely and confidentially.

3. Check Your Email:

   • Our Billing team may request additional verification to process your order over email.

Best Practices to Avoid Fraud Flags

To minimize the chances of being marked as fraud, follow these best practices:

• Use Accurate Information: Ensure your billing details match your payment method.

• Avoid VPNs or Proxies: Place orders from a normal, stable network to prevent fraud triggers.

• Use a Verified Payment Method: Credit cards or PayPal accounts with a history of successful transactions are less likely to be flagged.

• Respond Promptly to Verification Requests: If we reach out for more information, a quick response will help process your order faster.

What to Expect After Verification

Once our team reviews and verifies your information:

• If everything checks out, your order will be approved and processed.

• You will receive an email confirmation, and your service will be activated.

• Future orders should not require additional verification unless there are significant changes in your account details or payment method.

We appreciate your cooperation in keeping our platform secure. If you have any questions, feel free to contact billing@support.nubius.io for further assistance.