If your payment was declined when trying to pay for a service, here are some common reasons and how to resolve them.
1. Bank Declined the Transaction
Some banks have security measures that may block transactions until they are verified by the account holder.
Solution:
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Contact your bank or card issuer to check why the payment was declined.
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Ask them to approve the transaction and try again.
2. Card Not Enabled for Online Payments
Certain cards require special permissions from the bank to be used for online purchases.
Solution:
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Call your bank to confirm if your card is enabled for online transactions.
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Request them to adjust settings if needed.
3. First-Time Transaction Requires Authorization
Some banks require manual approval when a card is used for the first time with a new merchant.
Solution:
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Check your bank notifications or mobile banking app for any required approval.
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Approve the transaction and attempt the payment again.
4. Expired or Incorrect Card Details
Incorrect payment details can cause a declined transaction.
Solution:
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Double-check that your card number, expiration date, and CVV are correct.
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Update your payment method if needed.
Need Further Assistance?
If you've tried the solutions above and your payment is still not processing, contact our Billing Support at billing@support.nubius.io.
