If you have a Managed Service with Nubius Solutions, you have access to real-time support through multiple channels.
Real-Time Support Options (Managed Services Only)
Customers with Managed Servers, OpsAssist, or Managed Applications can access:
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Emergency Phone Line – Available for critical issues that require immediate assistance.
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Dedicated Slack/Teams Channel – Direct access to our support team via Slack or Microsoft Teams for real-time collaboration.
Standard Support for All Services
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Basic support (included with standard services) is provided exclusively through our ticketing system.
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If you need more direct communication, consider upgrading to a Managed Service.
How to Get More Information
If you're interested in upgrading to a Managed Service for real-time support, contact our Sales Team at sales@support.nubius.io.
