If you need assistance, you can submit a support ticket using one of the following methods:
Contacting the Right Department
Before submitting a ticket, ensure you're reaching out to the correct department, note that there are 2 ways to contact us. You can do it over email or use the customer's portal.
Departments
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Support: For technical issues, troubleshooting, and general assistance, email support@support.nubius.io.
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Billing: For invoice inquiries, payment issues, or billing concerns, email billing@support.nubius.io.
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Sales: For pricing, new services, or product recommendations, email sales@support.nubius.io.
Important: When contacting support or billing, the email must be sent from the registered owner email or an approved subaccount/contact to ensure proper ticket creation.
Submitting a Ticket via the Customer Portal
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Log in to the Nubius Customer Portal.
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Navigate to Support → Open Ticket.
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Choose the appropriate department (Support, Billing, or Sales).
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Enter the ticket details:
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Select the related service (if applicable).
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Provide a clear subject.
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In the message field, include detailed information about the issue, steps to reproduce, and any relevant details.
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Attach any necessary files to support your request.
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Click Submit to create your support ticket.
For response times, please review our Service Level Agreement (SLA): SLA Details.
