Billing Terms by Service Type
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Annual Services: Some services, like Domains and SSLs, renew annually on the same date.
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One-Time Services: Certain services do not require further payments after the initial purchase.
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Monthly Services: Most of our services are on a month-to-month basis with no long-term contracts.
Monthly Billing Process
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We charge on the 1st of every month.
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If you acquire a service mid-month, your initial payment will be pro-rated.
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If you acquire a service on the 30th of the month, your first payment will include the following month.
Suspensions & Non-Payment Terminations
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Invoice Issued: 7 days before the due date.
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Payment Reminders:
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4 days before due date.
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1 day overdue.
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3 days overdue.
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Service Suspension: 7 days after non-payment.
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Service Termination: 15 days after non-payment.
Important: If a service is terminated due to non-payment, our team cannot recover the server unless you have an active backup service.
If you are facing issues making a payment, contact our Billing Department through the portal or via email at billing@support.nubius.io to request an extension.
Note: Each request is evaluated individually, and we cannot guarantee an extension will be granted.
Recurring Payments Using Credit Card
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For recurring services paid via credit card, we will attempt to charge your card on the due date.
ACH/Wire Transfers
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If paying via ACH/Wire Transfer, email billing@support.nubius.io after sending the payment.
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Include details of the amount transferred.
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Be aware of potential bank fees:
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Bank and intermediary fees typically range from $15 to $50.
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Ensure the transferred amount covers these fees.
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We only accept payments in USD at this time.
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Once the ACH payment is received, your invoice will be marked as paid in our system.
For further billing inquiries, please reach out via the Support section of the portal or email billing@support.nubius.io.
