1. Accessing Your Client Dashboard
After logging into your account, you'll find the client dashboard, which provides an overview of your active services and support engagements.
2. Monitoring Support Tasks
The "Tasks" section displays all your support tasks, categorized as either open or closed.
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For each task, you can view details such as the task name, current status, time logged, and the assigned support agent.
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This transparency ensures you're always informed about the progress of your support requests.
3. Tracking Prepaid Hours
If you've purchased blocks of support hours or subscribed to managed services, the "Prepaid Hours" section will show:
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Remaining Hours for the period: The balance of hours available for future use.
This section helps you manage and plan your support usage effectively.
4. Managing Pay-As-You-Go Services
For clients opting for pay-as-you-go support, the dashboard offers insights into:
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Time Tracking per task: Detailed logs of time spent on each task.
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Billing Information: Invoices generated based on the time tracked, either post-service or pre-service, depending on the agreed terms.
This transparency ensures clarity in billing and service delivery.
5. Purchasing Additional Support Hours
Should you need more support hours, the dashboard provides options to:
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Buy Additional Hours: Purchase extra prepaid hours as needed.
6. Reviewing Invoices and Payment History
Go to Billing -> My Invoices
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View Invoices: Access all your past and current invoices.
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Payment Status: Check the status of each invoice (paid, pending, overdue).
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Make Payments: Settle any outstanding invoices directly through the dashboard.
7. Contacting Support
If you have questions or need assistance:
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Submit a Ticket: Use the "Support" section to create a new support ticket.
- Knowledge Base: Access articles and FAQs for self-service support.
By utilizing these features, you can effectively manage your OpsAssist Any Cloud services, ensuring you receive the support you need when you need it.
